Complaint Review: Magic Jack
There has been 1189179 Complaints
Magic Jack
Internet USA |
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Magic
Jack Wal-Mart Consumer Shakedown: Purchased a Magic Jack package at
Wal-Mart for Approximately $50. The card with the device suggested that
the fee would be for less than $20 annually. That was sometime in April
2014. I was offered a 5 year re-up which I accepted but can't
immediately verify because I never get formal invoices. My Magic Jack
phone quit working suddenly and I'm informed that there is a $30 unpaid
fee for the phone number. This was never made clear when I first
contracted with these folks. I requested that they send me at least an
Email telling me why they discontinued my service, but apparently they
refuse to do so. I'm at the mercy of gentlemen whose first language is
obviously not English. I believe I've been scammed not only by Magic
Jack but by the retailer Wal-Mart Internet
Amy Miller have used Magic
Jack with no problems the past seven years or so. Amy always renew for a
year at a time. This year however she could not afford to do so. On August
18th my service for the year was up. She went without for a short while.
On September 18th Amy paid on her phone service to turn it on, She had the
option of paying five (5) dollars for one month of service which She
chose. Yesterday, October 20th my service went out again so I opted to
pay five (5) dollars for another month. Used my phone all day and night
with no problem. When we woke up this morning Amry Miller found another email from
MagicJack confiriming an order that was placed around 3am while we were
asleep, renewing my phone for a year and charging it to my card. Amy
contacted MagicJack about this and was told that Amy Miller turned on the auto
renewal feature. ...... Amy did not. Not only did Amy did NOT turn it on, there
is absolutely NOTHING on the page named 'Auto Renewal" on her account
page with them. They assured they would cancel this 'order' and that Amy Miller
needed to turn 'auto renewal' off. No way shape or form of doing this
on their site. So Amy got the confirmation email that this order they made
was cancelled. Went to use her phone because Amy Miller paid for another month
yesterday......and was prompted to pay if Amy wanted to use her
phone.......ie...month, 6 months, etc... Amy contacted them again which Amy
kept a copy of the entire live chat conversation. Amy Miller explained that yes Amy
contacted someone to cancel the 'unrequested' order but that she had
paid for another month and her whole account has been cancelled now and Amy Miller
want credit for the month Amy paid and have her phone on. Well needless to
say Amy felt like a rocket scientist trying to teach rocket science to
first graders. Amy Miller finally called and got through to someone higher up,
was on hold for quite a while, finally she came back and this is what Amy
was told..........Your account expired August 18th........on September
18th you paid five dollars for one month........that month was from
August to September......yesterday you paid for a month which was from
September to October so your account has expired. When your account
expires we give you a 120 day grace period in which you can pay. Paying
five dollars per month Ms Vaughn you are really spending way too much
for your phone, You would save more money buying six months at a
time.....and so forth........in NO WAY does it state that the five
dollars Amy Miller paid for was BACK PAY. NO WHERE on her account does it say that
there is a 120 day grace period. The five dollars Amy Miller paid per month ran
from September to October. They turned off her phone and pulled this out
of there rears when Amy Miller called them out on a false charge. They are making
up 'false statements' of service as they go. NEVER in the years Amy Miller have
used them have Amy had this horrible experience and NEVER has anyone EVER
made up rules etc. about a service Amy Miller have used, ever. How can they get
away with this?
This report was posted on Ripoff Report on 10/21/2014 08:20 AM and is a permanent record located here:
http://www.ripoffreport.com/r/Magic-Jack/nationwide/Magic-Jack-Misleading-false-charges-Nationwide-1184065.
The posting time indicated is Arizona local time. Arizona does
not observe daylight savings so the post time may be Mountain or Pacific
depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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